The app gets stuck on the loading screen, shows a black screen, or crashes immediately upon opening

We are aware of a bug that, in some cases, causes the app to freeze on the loading screen, display a black screen, or crash upon opening. Some users have resolved the issue by retrying to open the app after a few hours or days. We recommend trying again later or in the coming days.
We are working to resolve the issue as soon as possible to ensure a smooth experience.

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