Known issues

What can I do if the app closes when I click the “Exchange” button?

Some users have found a temporary solution that might help resolve the issue. Please try the following steps: Update Your Album: Add or remove some…

When I try to add a friend on Monopoly GO or redeem a reward, I get redirected to the App Store

We are aware of this malfunction that causes some users to be redirected to the Apple Store; it occurs in rare cases and for reasons…

My album wasn’t updated with the new album

To solve this issue please try to logged out from your account and back in with your credentials.

I forgot my password/username. What should I do?

To retrieve your username and password, go to the login screen on the Sticker GO app and press Forgot your password or username? You will…

The notification of the accepted proposal arrives, but when I enter the app I do not find the proposal

We are in the process of changing the text of the notification, very often the cancelled exchange notification is mistaken for an accepted exchange as…

Why don’t you update the set? Yet the missing card has been inserted

We are investigating an as yet unknown bug that could set some cards with a negative value. In this case it is collected but not…

See user album in proposals

We have noticed a bug which does not allow the correct display of the users’ albums within the proposals. Currently, all albums in all proposals…

I cannot add a friend on Monopoly GO!

There are two reasons why you cannot add friends on the Monopoly GO app! The link the user added is incorrect or did not update…