The app gets stuck on the loading screen, shows a black screen, or crashes immediately upon opening

We are aware of a bug that, in some cases, causes the app to freeze on the loading screen, display a black screen, or crash upon opening. Some users have found that switching between Wi-Fi and mobile data can resolve the issue. Additionally, others have reported that simply trying again after a few hours or days often solves the problem automatically. We recommend trying these steps and checking back later if needed.

Need more information or want to give us a suggestion?

Write us