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Frequently asked questions
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Account
How do I enter Monopoly GO! data in the “Monopoly” section?
Limitations for Guest Users on Sticker GO!
How to upgrade from guest user to registered user on Sticker GO!
Feedback System
When does it make sense to report (negative feedback)?
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Advertising
Restore premium account on a new device
Restore premium account
Why do I see ads?
Feedback
Feedback System
When does it make sense to report (negative feedback)?
When is it advisable to contact support to report feedback believed to have been received unfairly?
What is the criterion for counting feedback in case of repeated trades with the same user?
General
When I try to add a friend on Monopoly GO or redeem a reward, I get redirected to the App Store
My album wasn’t updated with the new album
My album is showing the wrong number of sets
I closed the first album but cannot see the new sets
I can’t collect the dice
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Known issues
What can I do if the app closes when I click the “Exchange” button?
When I try to add a friend on Monopoly GO or redeem a reward, I get redirected to the App Store
My album wasn’t updated with the new album
I forgot my password/username. What should I do?
The notification of the accepted proposal arrives, but when I enter the app I do not find the proposal
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Lucky Wheel
Functioning of the Lucky Wheel
What happens if I win the contest?
New player guide
How do I enter Monopoly GO! data in the “Monopoly” section?
Feedback System
When does it make sense to report (negative feedback)?
When is it advisable to contact support to report feedback believed to have been received unfairly?
How to activate chat
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Sharing
Is it possible to share duplicates?
How can I share the link with friends?
Stickers
My album is showing the wrong number of sets
I closed the first album but cannot see the new sets
Why doesn’t it automatically update the cards?
I accepted an exchange but it is not visible among the proposals
If I send two requests for the same card and one accepts first, can I revoke the second?
Trade
Feedback System
When does it make sense to report (negative feedback)?
When is it advisable to contact support to report feedback believed to have been received unfairly?
What is the criterion for counting feedback in case of repeated trades with the same user?
Quel est le critère de comptabilisation des feedbacks en cas d’échanges répétés avec le même utilisateur?
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