Account

BAN due to too much negative feedback

To ensure a safe, fair, and respectful environment within the Sticker GO! community, we’ve introduced an automatic system that monitors user behavior through the feedback…

Will creating a new account reset the count of negative feedback?

No, creating a new account will not reset the count of negative feedback and may lead to more serious consequences. The system associates negative feedback…

How can I have negative feedback removed?

If you have received negative feedback and believe it is unjustified or wish to discuss it, you can directly contact the user who left it…

What can I do if I want to remove feedback I have given to another user?

Negative Feedback: If after giving negative feedback to another user you feel that the situation has been resolved or the feedback was given hastily, we…

User Blocking Feature

With the blocking feature, you can better manage interactions with other users. Within a proposal, you can block a user by clicking on the Block…

Can using Sticker GO lead to restrictions or bans?

Absolutely not. Sticker GO and MoGO are two separate and non-integrated platforms. Sticker GO provides a system to help users find others for sticker exchanges;…

How to cancel a Premium subscription

To cancel your Premium subscription, you need to follow the steps directly on your device. This process must be done manually on both Apple and…

Special Rewards Program

What is the Special Rewards Program? The Special Rewards Program is a system that rewards you for inviting new users to sign up for our…

Limitations for Guest Users on Sticker GO!

Users accessing Sticker GO! as guests have limited access to certain features of the app. This ensures a safe and manageable experience for both new…

How to upgrade from guest user to registered user on Sticker GO!

To upgrade from a guest user to a registered user on Sticker GO!, follow these steps: Go to the profile section: Open the app and…

Feedback System

How does the feedback system on Sticker GO work?The feedback system on Sticker GO allows you to evaluate your experience after completing a sticker trade.…

When does it make sense to report (negative feedback)?

Contact support exclusively to report cases of bullying, sexism, racism, sticker selling.Reports for situations not considered serious will not be taken into consideration. A report should…

When is it advisable to contact support to report feedback believed to have been received unfairly?

Contact support via email at support@stickergo.app exclusively to report cases of bullying, sexism, racism, sticker selling, or other particularly serious cases.Reports for situations not considered serious will…

Restore premium account on a new device

To restore the Premium account on a new device, you must first access the store (App Store or Google Play) from which the app was…

Restore premium account

To remove the ads you will have to go to the profile section, tap on remove ads and then tap restore purchase.You will not be…

I chose the wrong language

It is currently not possible to change the language.We recommend that you delete and reinstall the application by choosing the right language and creating a…

I forgot my password/username. What should I do?

To retrieve your username and password, go to the login screen on the Sticker GO app and press Forgot your password or username? You will…

How can I recover my password?

If you have problems logging in or cannot remember your password, you can request it on the login screen. You will have to enter the…

Is it possible to change usernames?

At the moment it is not possible to change usernames within Sticker GO!

I want to delete my account

If playing as a guest, game progress cannot be saved if the application is uninstalled. Therefore, the account cannot be recovered/deleted. In addition to safeguarding…