Known issues

Automatic removal from clubs

We are aware of a bug that, in some cases, may automatically remove users from their clubs. We are working to resolve this issue as…

I can’t add a user as a friend on MoGO!

Some users have reported that the friend addition confirmation popup on MoGO does not appear, even though the friend is successfully added to the friends…

The app gets stuck on the loading screen, shows a black screen, or crashes immediately upon opening

This is an issue related to the database that happens in rare cases.If you have an Android device, we encourage you to trying to clear…

When I try to add a friend on MoGO or redeem a reward, I get redirected to the App Store

We are aware of this malfunction that causes some users to be redirected to the Apple Store; it occurs in rare cases and for reasons…

My album wasn’t updated with the new album

To solve this issue please try to logged out from your account and back in with your credentials.

I can’t collect the dice

If you tap the button to redeem dice and the MoGO! app opens but the redemption doesn’t complete, try the following steps: Fully close the…

I forgot my password/username. What should I do?

To retrieve your username and password, go to the login screen on the Sticker GO app and press Forgot your password or username? You will…

The notification of the accepted proposal arrives, but when I enter the app I do not find the proposal

We are in the process of changing the text of the notification, very often the cancelled exchange notification is mistaken for an accepted exchange as…

See user album in proposals

We have noticed a bug which does not allow the correct display of the users’ albums within the proposals. Currently, all albums in all proposals…